Account Manager (Organic Social) / Customer Service Lead (AI SaaS)
- Recruitingsimple
Job Description
About the Role
We are seeking a proactive and client-focused Account Manager to support the end-to-end success of our clients—from onboarding to long-term relationship growth. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform.
We are seeking a proactive and client-focused Account Manager to manage client relationships to support the end-to-end success and oversee organic (unpaid) social media content and support the end-to-end success of our clients. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform.
This is a cross-functional role that interfaces with Sales, Customer Success, and Product teams to provide an exceptional client experience in a fast-paced, early-stage SaaS environment.
Location: Remote (Preference for U.S. time zone overlap)
Key Responsibilities Client Onboarding & Relationship Management
- Lead onboarding activities including kickoff calls, success planning, and implementation tracking
- Serve as the primary liaison for client communications, guiding them through the pilot and rollout journey
- Monitor usage, engagement, and health metrics to ensure adoption and retention
- Conduct regular check-ins, performance reviews, and QBRs with clients
Cross-Functional Coordination
- Work closely with internal teams (Sales, Product, Designers, and Content Creators) to ensure timely delivery of client requests and campaigns
- Communicate client needs and feedback to influence product development and service enhancements
Success & Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Maintain high levels of client satisfaction and support renewal efforts
- Analyze client data to uncover insights that improve the customer experience and outcomes
Reporting & Documentation
- Maintain accurate records in CRM (HubSpot/Salesforce preferred)
- Prepare account status reports and updates for internal stakeholders
- Ensure smooth handovers between onboarding and success teams
Qualifications Must-Have:
- 2–4 years of experience in Account Management in organic social media – Unpaid, Customer Success, or Client Services, preferably in a SaaS or martech environment
- Strong understanding of digital marketing, CRM workflows, and B2B client management
- Excellent communication, problem-solving, and relationship-building skills. and experience in social media account management
- Experience using platforms like HubSpot, Salesforce, or equivalent CRM tools
- Comfortable working independently in a remote, fast-moving startup culture
Nice-to-Have:
- Exposure to AI tools, martech, or content automation platforms
- Background working with multi-location clients or franchise businesses
- Familiarity with analytics tools (Looker, Tableau, Metabase, etc.)
Success in This Role Looks Like:
- Seamless onboarding with pilot milestones met on schedule
- High client engagement and satisfaction scores
- Timely escalations and resolutions of issues
- Expansion and renewal of client accounts
How to Apply
Submit your résumé or LinkedIn profile along with a brief note explaining why you're a fit for this role. Candidates may be asked to provide a brief case study or walk-through of a past revenue or onboarding process they helped improve.
