Customer Service Specialist

Job Description

Role Summary

The Customer Service Specialist supports all clients by assisting with detailed travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote setting.

Primary Responsibilities

Assist clients with detailed itinerary plans

Research, compare, and confirm reservation options using approved systems

Provide accurate information and thoughtful recommendations based on client preferences and budget

Communicate professionally and clearly with clients through email, phone, and messaging platforms

Manage updates, changes, and service-related concerns in a timely manner

Maintain detailed and accurate client records and documentation

Participate in training, meetings, and professional development

What We Offer

Fully remote setting

Flexible scheduling

Ongoing training

Access to incentive programs and special perks

Supportive and collaborative team

Required Qualifications

Strong written and verbal communication skills

Attention to detail and organizational ability

Basic computer proficiency and reliable internet access

Minimum age of 18

Legal eligibility to work (US, UK, Mexico, Australia, or Spain)

English communication skills