Italian Speaking Customer Service for Cybersecurity Company in Greece

Job Description

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Italian Speaking Customer Service Representatives at a leading Cybersecurity Company, located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity, and who possess a commitment to providing outstanding customer support. As a representative, you will assist clients in Italian, helping them navigate their cybersecurity solutions and addressing their inquiries.

Key Responsibilities

• Handle customer inquiries regarding cybersecurity services, software installation, and technical support via phone, email, and chat in Italian.
• Provide clear and comprehensive information on security features, compliance requirements, and best practices.
• Assist customers with troubleshooting technical issues and resolving incidents promptly.
• Document all customer interactions in the CRM system, ensuring accurate tracking and follow-up.
• Collaborate with the cybersecurity team to escalate complex issues and enhance service delivery.
• Stay informed about the latest cybersecurity trends and threats to provide relevant assistance.
• Work closely with internal teams to improve customer experiences by gathering feedback and implementing improvements.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably in the technology, cybersecurity, or IT support sectors.
• Strong communication skills with the ability to explain complex technical concepts in a clear and approachable manner.
• Excellent problem-solving skills and a customer-centric approach.
• Organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with cybersecurity solutions, tools, and customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including evenings and weekends as needed.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...