54420984997 - Community Manager (Creator Mentor)

Job Description

About Us

We are a fast-growing social commerce organization operating within the TikTok Shop ecosystem. Our creator community is built on high energy, discipline, and a distinct coaching philosophy centered on mindset, consistency, and performance.

As we continue to scale, we are seeking a mentor-style Community Manager who can lead from the front, motivating creators daily, holding them accountable, and guiding them with clarity, confidence, and proven experience.

This role is not a technical support or moderation position. It is a high-impact mentorship role focused on creator performance, communication, and activation.

Role Overview

We are hiring a Community Manager (Creator Mentor) to lead and mentor a dedicated pod of TikTok Shop creators. This role blends mindset coaching, accountability, performance guidance, and daily hands-on communication.

You will act as a trusted mentor and motivator — helping creators overcome hesitation, stay consistent, improve content quality, and execute proven TikTok Shop strategies with confidence.

This role is ideal for someone who:

● Has strong English communication

● Has personally generated meaningful TikTok results

● Thrives in high-energy, people-facing environments

● Enjoys leading, motivating, and pushing creators to perform

Key Responsibilities

● Mentor and manage a dedicated pod of TikTok Shop creators

● Build strong, trust-based relationships with creators through daily communication

● Provide mindset coaching, encouragement, and firm accountability

● Proactively call creators to ensure consistency with filming and posting

● Maintain high community energy through motivation, reminders, and celebration of wins

● Serve as a visible leader within the creator community

● Review creator content and provide high-level performance feedback, including:

    ○ Hooks and openers

    ○ Story flow and structure

    ○ On-camera presence and confidence

    ○ Messaging clarity and positioning

● Coach creators on improving results using established TikTok Shop strategies

● Track creator consistency, momentum, and performance trends

● Report insights, challenges, and creator progress to leadership

● Collaborate closely with internal coaches and the operations team to uphold community standards

What This Role Is Not

● Not a technical onboarding or SOP-heavy role

● Not focused on Discord moderation or platform troubleshooting

● Not a behind-the-scenes support position

(This role is complementary to a separate Technical Community Moderator position.)

Requirements

● Excellent spoken and written English (clear, confident, and professional)

● Proven experience generating results on TikTok (views, sales, GMV, or growth metrics)

● Strong coaching or mentorship presence — creators listen to you and take action

● High energy, positive, and motivating communication style

● Comfortable with frequent calls, direct feedback, and hands-on leadership

● Ability to hold creators accountable with warmth, clarity, and authority

● Organized, reliable, and consistent

● Growth-minded and excited to operate in a high-performance coaching culture