Customer Service Specialist

Job Description

Building a brand is a marathon, not a sprint. Legacy People and our partners are seeking a Customer Service Specialist who brings a wealth of experience and a steady hand to our founding team.

In this role, your maturity and detail-oriented approach will be our greatest assets. You will work cross-functionally to bridge the gap between customer needs and organizational improvements, ensuring that our "vibrant community" maintains the highest possible standards as we scale. We offer a space where your professional history is respected and your contributions directly influence our long-term trajectory. Join us in delivering a legacy of excellence.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Assist customers with product selections, order placements, and tracking issues to ensure a seamless buying experience.
• Identify customer concerns and provide appropriate solutions and recommendations while documenting interactions.
• Collaborate with other departments to resolve complex customer issues and enhance service offerings based on feedback.
• Maintain a thorough knowledge of company products and services to assist customers effectively and promote upselling when appropriate.
• Monitor customer account records and ensure accurate information is maintained in the system for future reference.
• Contribute to team efforts by meeting individual targets and participating in ongoing training and development activities.

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional communication skills, both verbal and written, with an emphasis on active listening.
• Strong problem-solving skills and the ability to think critically to address customer needs promptly.
• Ability to work independently as well as in a team-oriented environment, managing multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software and other relevant tools to track and manage customer interactions.
• Flexible schedule availability, including evenings and weekends, to meet the needs of our customers.