Dutch Speaking Customer Service Agent For Microsoft - Work In Greece

Job Description

Mercier Consultancy MD is thrilled to announce an exceptional opportunity for a Dutch Speaking Customer Service Agent to join our team supporting Microsoft. This role allows you to work in the vibrant setting of Greece, where you will assist Dutch-speaking customers with their inquiries and provide them with outstanding service.

Responsibilities

• Deliver high-quality support to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to Microsoft products and services.
• Provide users with comprehensive information on product features, troubleshooting tips, and account management.
• Resolve customer complaints effectively and ensure a positive customer experience.
• Accurately document all interactions in the CRM system for tracking and quality assurance purposes.
• Collaborate closely with other teams to provide seamless support and improve service delivery.
• Stay updated on new products, software updates, and company policies to assist customers accurately.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is an advantage.
• Previous experience in customer service, particularly within the technology or software sector.
• Strong communication skills with an emphasis on customer satisfaction.
• Problem-solving abilities and a knack for troubleshooting technical issues.
• Familiarity with CRM systems and proficiency in general office software.
• Self-motivated and able to work independently in a remote or hybrid work environment.
• Passion for technology and eagerness to learn about Microsoft products and services.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...