Dutch Speaking Customer Service Agent For Netflix - Work In Greece

Job Description

Mercier Consultancy MD is excited to present a unique opportunity for a Dutch Speaking Customer Service Agent for Netflix, offering the chance to work in the stunning surroundings of Greece. In this exciting role, you will provide world-class support to Dutch-speaking Netflix subscribers, ensuring they have the best streaming experience.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to their Netflix accounts, subscriptions, and viewing options.
• Provide excellent troubleshooting support for technical issues related to streaming and account management.
• Resolve customer complaints and enhance satisfaction by delivering prompt and effective solutions.
• Keep accurate records of customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on Netflix content, features, and industry trends to provide informed assistance to clients.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is preferred.
• Experience in customer service, especially within the tech or entertainment sector, is a plus.
• Outstanding communication skills and a strong commitment to customer satisfaction.
• Aptitude for problem-solving and the ability to handle technical issues effectively.
• Proficient in using CRM systems and standard computer applications.
• Self-motivated with the ability to work independently in a remote environment.
• A passion for entertainment and familiarity with Netflix content is an advantage.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...