Dutch Speaking Customer Service Agent For Miele - Work In Greece

Job Description

Mercier Consultancy MD is delighted to announce the opening for a Dutch Speaking Customer Service Agent to join the esteemed team at Miele, a leading brand in home appliances. This role allows you to work in the beautiful setting of Greece, where you will provide unparalleled support to Dutch-speaking customers, ensuring they receive the best service possible for their Miele products.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through phone, email, and chat regarding inquiries about Miele appliances.
• Educate customers on product features, assist with troubleshooting, and handle order-related questions.
• Address and resolve customer complaints with a professional and courteous demeanor.
• Maintain accurate records of customer interactions and documentation in the CRM system.
• Collaborate with various teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge, promotions, and best practices to better assist clients.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is an advantage.
• Experience in customer service, preferably in the appliance or consumer goods sector.
• Strong communication skills and a passion for delivering excellent customer service.
• Able to handle difficult situations with professionalism and efficiency.
• Familiarity with CRM systems and computer literacy.
• Self-motivated and able to work independently in a remote setting.
• A genuine interest in home appliances and a willingness to represent the Miele brand positively.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...