Dutch Speaking Customer Service Agent For Ahold - Work In Greece

Job Description

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent to work with Ahold, one of the leading retail companies. This position not only allows you to provide exceptional service to Dutch-speaking customers but also lets you experience the beautiful lifestyle in Greece. Join us in delivering outstanding support to our valued clients!

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing inquiries related to products and services offered by Ahold.
• Provide comprehensive product information, assist with order placements, and guide customers through any issues.
• Resolve customer complaints and concerns professionally and efficiently to enhance customer satisfaction.
• Maintain detailed records of customer interactions in our CRM system for quality tracking and follow-up.
• Collaborate with team members to improve service processes and enhance the overall customer experience.
• Stay informed about promotions, product offerings, and company policies to provide up-to-date assistance to clients.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is an asset.
• Prior experience in customer service, ideally within the retail or e-commerce sector.
• Excellent communication skills and a commitment to customer satisfaction.
• Strong problem-solving skills and ability to handle customer inquiries effectively.
• Familiarity with CRM systems and basic office software.
• Ability to work independently and as part of a team in a remote environment.
• Willingness to embrace a new culture and live in Greece, and enjoy all it has to offer.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...