Software Development Manager, AI Platform

Job Description

What you will be doing

Lead, mentor, and grow a team of engineers building Caseware’s agentic AI platform, fostering a culture of ownership, learning, and high technical standards 

Own delivery, execution, and prioritization for the AI Platform team, balancing short-term product needs with long-term platform health and scalability 

Partner with Staff Engineers and senior ICs to set technical direction, review architecture, and ensure consistent application of platform standards and best practices 

Collaborate with Product Management to shape roadmaps and milestones, translating strategic objectives into executable plans 

Ensure the platform enables safe, reliable, and scalable AI capabilities, including agent execution patterns, RAG pipelines, grounding connectors, and reusable platform primitives 

Work closely with QA, Security, and domain experts to ensure quality, reliability, and compliance are embedded into AI systems from design through production 

Drive operational excellence, including incident management, post-mortems, and continuous improvement of reliability, performance, and cost efficiency 

Support and reinforce AI-assisted development practices by enabling adoption of tools such as GitHub Copilot and AWS Kiro through team standards, training, and guardrails 

Build strong cross-functional partnerships with DevOps, DevSuccess, Data, and Infrastructure teams to improve CI/CD pipelines, deployment practices, and production safeguards 

Manage staffing, hiring, onboarding, performance management, and career development for engineers on the team 

Act as an escalation point for complex technical or delivery challenges, helping the team navigate ambiguity and make sound trade-offs 

What you’ll bring

5+ years of people management experience leading software engineering teams, including hiring, coaching, performance management, and career development 

8+ years of professional software engineering experience, with enough technical depth to guide architectural discussions and evaluate trade-offs 

Experience leading teams that build platforms or shared infrastructure used by multiple product teams 

Strong understanding of AI-powered systems, including concepts such as LLM-based applications, RAG architectures, agent orchestration, and AI safety considerations (hands-on coding not required) 

Experience delivering cloud-native systems on AWS, with familiarity around scalability, reliability, security, and cost management 

Proven ability to partner effectively with Product, QA, Security, and domain experts in complex, cross-functional environments 

Strong communication and leadership skills, with the ability to align teams around priorities and outcomes 

Experience driving adoption of engineering best practices and tooling, including CI/CD, observability, and AI-assisted development workflows 

Strong English language communication and collaboration skills

Nice to have

Experience managing teams in regulated or compliance-heavy domains 

Familiarity with accounting, auditing, or financial workflows 

Prior experience leading teams working on AI platforms or developer enablement platforms 

Technology stack your team works with

Backend & Platform: TypeScript, NestJS, Python 

Cloud & Infrastructure: AWS EKS, AWS Lambda, AWS Bedrock, AWS AgentCore 

Search & Retrieval: AWS OpenSearch Serverless 

Document & Data Processing: AWS Textract, DynamoDB, S3 

AI Evaluation & Observability: LangFuse, LangSmith (or equivalent) 

AI-assisted development tools: GitHub Copilot, AWS Kiro 

Developer Tooling: GitHub, GitHub Actions, Nx Monorepo 

Collaboration: Jira, Confluence, Microsoft Teams, Outlook 

Perks & Benefits

¨Contrato a termino Indefinido¨ with all the legal benefits

Prepaid Medicine

Life insurance and funeral assistance

Internet allowance

Home office stipend

Competitive compensation — above the market average

100% remote work environment and an excellent work-life balance

Opportunity to work for a growing global SaaS leader company

A culture that promotes independence, innovation, trust, and accountability

Open space to be creative, innovative and strategize for the future

Mentorship by highly experienced professional 

Budget for training, we want you to grow

5 Personal Time Off days per year

Sick Leave Top up to total 100% of salary paid by the employer from Day 3 to 90. 

Recognition Award, additional paid time off in recognition of the corresponding year of service

Upgrade vacation starting at 5 years of service