Accounts Director, Trusted Care Network

Job Description

The Accounts Director, Trusted Care Network will serve as an individual contributor responsible for driving customer utilization of Spring Health services through preferred plan designs and access strategies within employer-sponsored health plans. This role sits at the intersection of payer strategy, employer benefits design, and commercial growth, ensuring Spring Health is positioned as the default, high-value mental health solution within customer benefit ecosystems.

The ideal candidate is a commercially minded strategist with deep experience in health plan design and utilization strategy, who can clearly articulate value, influence buying decisions, and directly support revenue growth. This role requires strong executive presence and the ability to partner closely with Sales, Customer Success, and Ops teams to shape deal strategy, accelerate adoption, and unlock expansion opportunities. This is a full time, remote role on our team. Travel may be required for customer, company or team events.

What you'll do:

• Own senior-level strategic relationships with enterprise customers and health plan stakeholders, serving as a trusted advisor who can influence benefit decisions, secure alignment on preferred plan designs, and drive utilization outcomes tied to commercial value
• Partner with Sales and Customer Success teams on complex enterprise deals and renewals, shaping benefit design strategy, pricing narratives, and value cases that differentiate Spring Health and accelerate deal velocity, expansion, and long-term revenue growth
• Design and operationalize utilization-driving strategies within preferred benefit designs (e.g., steerage models, benefit tiers) that directly support customer adoption, engagement, and ROI realizati
• Partner with Enablememt and Product Marketing teams to create clear, compelling narratives, tools, and frameworks that help employers and payers understand how preferred plan design drives utilization, outcomes, and financial value
• Translate commercial feedback, buyer objections, and customer requirements into actionable input for Product teams, shaping capabilities that remove friction in sales cycles and improve utilization post-sale.
• Represent Spring Health in executive customer meetings, advisory boards, and industry forums, positioning the company as a strategic partner and strengthening credibility in utilization-driven benefit design.
• Continuously synthesize customer insights, competitive dynamics, and market trends to inform sales strategy, positioning, pricing discussions, and future growth opportunities.

What success looks like in this role:

• Increased utilization of Spring Health services within preferred plan designs
• Adoption of utilization-aligned benefit configurations in new and existing accounts
• Customer retention and expansion

What you'll bring:

• 8+ years of experience in health plan strategy, benefits consulting, enterprise sales, payer strategy, or healthcare operations; experience in benefits consulting, health tech or enterprise SaaS strongly preferred.
• Demonstrated commercial acumen, including experience supporting complex sales cycles, influencing buying decisions, and driving expansion within enterprise accounts.
• Strong understanding of employer-sponsored health plans, regulations, benefit design levers, and utilization management strategies.
• Proven ability to communicate value clearly to executive buyers, translating clinical or operational concepts into compelling business cases.
• Experience partnering with Sales and Customer Success teams to shape deal strategy, renewal positioning, and account growth plans.
• Exceptional executive presence, storytelling, and negotiation-influencing skills.
• Track record of cross-functional leadership across Product, Clinical Operations, Sales, and Customer Success.
• Entrepreneurial mindset with comfort operating in ambiguous, high-impact environments.
• Bachelor’s degree required; advanced degree (MBA, MPH, Clinical licensure, or equivalent) preferred.

The target base salary range for this position is $135,000 - $159,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.