Ttec Digital

Pre-Sales Solution Architect- AWS

  • Ttec Digital

Job Description

TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America.

The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.

We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.
 


What You Will Do:
  • Customer requirements gathering, design, and documentation.
  • Acquire technology stacks for SandcastleCX engagements.
  • Plan and coordinate customer enablement sessions.
  • Identify cross-sell and up-sell opportunities.
  • Build and prove out critical use cases.
  • Help resolve customer objections and de-risk cloud migration.
  • Maintain expertise in CX technologies and TTEC Digital offerings

    • What You Will Bring:
  • 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
  • Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
  • Bachelor's degree in CS, Engineering, or related field.
  • 5+ years of hands-on experience with Amazon Connect and AWS services.
  • AWS professional certifications.
  • Experience with Telco/contact center platforms.
  • Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
  • Network infrastructure experience.
  • Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
  • Familiarity with IaC (Terraform, CloudFormation, CDK).
  • Ability to build solutions in Amazon Connect.
  • Experience presenting to executive stakeholders.
  • Ability to create architecture diagrams and build enterprise demos.
  • Strong communication skills and ability to map tech recommendations to business value.
  • Ability to travel up to 30%.

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