Community Manager (Creator Mentor)

Job Description

Job Title: Community Manager (Creator Mentor)
Job Type: Full-Time / Remote
Work Hours: PST (Pacific)

Job Overview:
We’re looking for a mentor-style Community Manager to lead and guide a dedicated pod of TikTok Shop creators. In this role, you will act as a trusted mentor and motivator — helping creators stay consistent, improve content quality, and execute proven TikTok Shop strategies with confidence. You will be responsible for daily communication, performance coaching, and accountability to drive creator success and growth.

Responsibilities:

• Mentor and manage a dedicated pod of TikTok Shop creators
• Build strong, trust-based relationships with creators through daily communication
• Provide mindset coaching, encouragement, and firm accountability
• Proactively call creators to ensure consistency with filming and posting
• Maintain high community energy through motivation, reminders, and celebration of wins
• Serve as a visible leader within the creator community
• Review creator content and provide high-level performance feedback, including:
• Hooks and openers
• Story flow and structure
• On-camera presence and confidence
• Messaging clarity and positioning
• Coach creators on improving results using established TikTok Shop strategies
• Track creator consistency, momentum, and performance trends
• Report insights, challenges, and creator progress to leadership
• Collaborate closely with internal coaches and the operations team to uphold community standards

What This Role Is Not:

• Not a technical onboarding or SOP-heavy role
• Not focused on Discord moderation or platform troubleshooting
• Not a behind-the-scenes support position

Requirements

Must-Have:

• Excellent spoken and written English (clear, confident, and professional)
• Proven experience generating results on TikTok (views, sales, GMV, or growth metrics)
• Strong coaching or mentorship presence — creators listen to you and take action
• High energy, positive, and motivating communication style
• Comfortable with frequent calls, direct feedback, and hands-on leadership
• Ability to hold creators accountable with warmth, clarity, and authority
• Organized, reliable, and consistent
• Growth-minded and excited to operate in a high-performance coaching culture