WordPress / Elementor Web Designer & Support Specialist
Job Description
Role type: Full-time, full remote
Schedule: Flexible
Salary: $1,000 - 1,300 per month
Overview
The client is dedicated to helping businesses grow through search engine optimization and other online advertising platforms. They help businesses not only reach customers affordably, but also convert new leads into sales.
They are a small company that takes a highly personalized approach with each engagement. Because no two businesses are exactly alike, they take the time to identify and pursue the opportunities that are the best fit for each client.
They’re looking for a reliable and detail-oriented Web Designer & Support Specialist to join their growing team. In this role, you’ll handle day-to-day website support requests and collaborate with their web, SEO, and ads teams to build and maintain high-quality WordPress sites using Elementor.
This role is ideal for someone who enjoys consistent work, clear responsibilities, and being part of a small, engaged team.
Responsibilities
- Client Support Tickets
- Handle incoming website support tickets (Monday–Friday)
- Perform simple updates and fixes such as adding pages, editing content, fixing broken widgets, or making layout adjustments
- Respond to tickets in a timely manner (within 24 hours for simple requests)
- Web Design & Development
- Build new client websites using WordPress + Elementor
- Work closely with the Web Team Lead and Web Team Manager to deliver projects on time
- SEO Team Support
- Create new pages and update existing pages based on SEO team requests
- Ads Team Support
- Design, update, and optimize landing pages for paid advertising campaigns
Requirements
Required Skills & Experience
- Strong experience with WordPress + Elementor
- Experience using Advanced Custom Fields (ACF)
- Understanding of basic web design principles
- Understanding of basic CRO (Conversion Rate Optimization) best practices
- Proficient English (able to understand support requests and communicate clearly with clients via email)
- Reliable and consistent — tickets come in daily, and timely responses are expected
Nice to Have
- Experience with other CMS platforms (Webflow, Squarespace, Wix)
- Basic knowledge of HTML and CSS
Benefits
- 13th month pay
- Small, engaged team with low turnover
- Clear role and responsibilities
- Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
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Application Process:
- As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
- Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
- Please treat this recording as you would a real interview:
- Come prepared and make sure you’re clearly visible on camera.
- Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
- We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.
