Danish Speaking Customer Service Representative – Portugal / Remote

Job Description

Location: Portugal (Remote)
Language: Danish (C1/C2) + English (B2)
Contract: Full-time, Indefinite
Schedule: Monday–Friday | 08:00–17:00

We are hiring Danish-speaking Customer Service Representatives to support a leading European automotive group, working across premium and mass-market automotive brands.

This role is ideal for professionals who enjoy customer interaction, problem-solving, and delivering a high-quality service experience in a structured, remote environment.

Responsibilities

• Handle customer inquiries via phone, chat, and email

• Provide accurate information related to vehicles, services, warranties, and digital solutions

• Maintain clear and detailed documentation in CRM systems

• Resolve customer issues with professionalism, empathy, and efficiency

• Stay updated on brand policies, services, and processes
• Collaborate with colleagues to continuously improve the customer journey

Requirements

• Danish C1/C2 or native

• English B2

• At least 1 year of experience in customer service or call center environments

• Interest in automotive topics and digital tools

• Strong communication, documentation, and problem-solving skills

• Ability to work independently in a remote setup

Compensation & Benefits

• Base salary: €1,500 gross × 14 months

• Complexity bonus: €80 × 11 months

• Meal allowance: €7.63 per working day

• Health insurance: from day 1 (free after 6 months)

• Welcome bonus paid monthly during the first year (attendance-based)

• Referral bonus program

• Full paid training and ongoing coaching

• Career development programs

Note: Welcome bonus entitlement depends on attendance and should not be considered part of fixed salary.