Danish Speaking Customer Service Representative – Portugal / Remote

Job Description

Remote | Portugal – Relocation Support for EU-Citizens
Full-time | Monday–Friday (08:00–17:00)
Base Salary: €1,500 × 14 months + bonuses & allowances

Experience the power of a game-changing career with a global technology and services leader supporting well-known international brands across more than 70 countries. This role offers long-term stability, structured training, and real career growth in an international, people-first environment.

As a Customer Service Representative, you will play a key role in delivering an outstanding customer experience while ensuring quality, efficiency, and continuous improvement across all interactions.

What you will do

• Respond to customer inquiries via phone, chat, and email with professionalism and enthusiasm
• Accurately document interactions, resolutions, and follow-ups in CRM systems
• Collaborate with colleagues to continuously improve the customer journey
• Stay up to date with products, services, and policies to provide accurate information

What we're looking for

• Danish (C1) written and spoken

• English (B2) level

• Minimum 1 year of experience in customer service or a call-center environment
• Strong problem-solving skills, attention to detail, and customer-focused mindset

Compensation Details

• Base Salary: €1,500 × 14 months (gross)

• Complexity Bonus: €80 × 11 months

• Meal Allowance: €7.63 per working day

• Position Bonus (Braga): €20 × 12 months

Welcome Bonus (Attendance-Based)

• Paid in 12 monthly installments during the first year

• Conditional on <6% unjustified absenteeism in the previous month

• Not part of fixed salary

Benefits

• Health insurance from Day 1 (employee contribution applies; free after 6 months)

• Fully paid training

• Career development & internal mobility

• Referral (bring-a-friend) bonus program