Customer Support & Experience Associate (Remote)

Job Description

Were looking for a Customer Support & Experience Associate who genuinely enjoys helping people and providing thoughtful, reliable service. In this role, you'll be on the front lines of customer communication—answering questions, resolving requests, and making sure every interaction feels professional, supportive, and seamless.

This fully remote position is designed for individuals who value flexibility and meaningful work. Its a great opportunity for those transitioning careers, returning to the workforce, or seeking a customer-focused role that fits around other life commitments. No prior industry experience is required—training and ongoing support are provided.

What You'll Do

Respond to customer inquiries via email, phone, and messaging platforms

Provide friendly, accurate, and timely support based on customer needs

Assist with coordinating service requests and next steps

Track and update customer information with attention to detail

Follow up to ensure questions are resolved and customers feel supported

Use internal systems and tools to manage daily support tasks

What Were Looking For

• Strong communication and active listening skills

• A customer-first mindset with a professional, friendly approach

• Organized, dependable, and detail-oriented

• Comfortable working independently in a remote environment

• Willingness to learn new systems and workflows

Experience in customer service, call centers, hospitality, retail, or administrative support is helpful but not required.

What We Offer

• Fully remote work environment

• Flexible scheduling based on availability

• Structured onboarding and training

• Ongoing support and access to resources

• Opportunities to build long-term customer service and communication skills

Schedule

• Flexible — based on your availability

Why This Role Matters

This role offers the chance to build strong customer service experience while maintaining the flexibility needed to support your personal and professional priorities. You'll be part of a supportive remote team where quality service and human connection truly matter.