Virtual Assistant - Customer Service & Administrative Support

Job Description

Client: British Swim School
Location: Remote
Salary: USD 1,200 – 1,500 / month

ABOUT THE CLIENT

British Swim School is one of the largest providers of water-safety and learn-to-swim programs in the United States, offering structured aquatic education for children and adults with a strong focus on safety and customer satisfaction.

ROLE OVERVIEW

This role supports enrollment conversion, customer communication, scheduling, and administrative workflows across swim school operations.

KEY RESPONSIBILITIES

1. Customer Service & Lead Conversion (50%)

• Manage inbound and outbound calls
• Convert inquiries into enrolled students
• Provide program, pricing, and scheduling information
• Manage bookings, reschedules, and cancellations
• Follow up with leads and enrolled families

2. Administrative & Operational Support (50%)

• Maintain CRM and student records
• Coordinate scheduling between families and instructors
• Assist with reporting and tracking tasks
• Provide administrative support to management
• Support social media coordination if required

REQUIRED QUALIFICATIONS

• 2+ years in customer service or VA roles
• Strong phone communication skills
• Bilingual English & Spanish preferred
• Strong organization and multitasking skills
• Comfortable working remotely

TECHNICAL & SOFTWARE SKILLS

• CRM platforms such as HubSpot or similar
• Google Workspace, Zoom, RingCentral, Canva.
• Ability to quickly learn new tools

IDEAL CANDIDATE PROFILE

• Customer-focused and proactive
• Organized and reliable
• Comfortable balancing calls and admin tasks