Quantum Metric

Customer Success Strategy Intern - Spring 2026

Job Description

🚀 About the Role
The customer success strategy intern will work with our Customer Success Strategy & Operations team to ensure timely completion of CS projects and undercover insights related to Quantum Metric’s enterprise clients. During this internship program you can expect to impact overall CS efficiency, collaborate with the team regularly, and develop an understanding of the Software as a Service business model.


🔧 Responsibilities
  • Perform analyses of data related to customer usage and buying patterns  
  • Prepare and present presentations to relevant stakeholders  
  • Analyze open ended customer feedback and identify key insights  
  • Support the creation of reports and dashboards to be utilized by the team  
  • Collaborating with the team to ensure customer satisfaction and retention  
  • Perform system and document audits looking for patterns  
  • Rectify inconsistencies in customer related datasets  

    • 💡 Requirements
  • Excellent communication and interpersonal skills  
  • Strong organizational skills and an attention to detail  
  • Understanding of digital and web analytics  
  • Strong problem-solving skills and the ability to manage multiple tasks simultaneously  
  • Strong knowledge of Microsoft Excel and PowerPoint or Google Sheets and Slides  
  • Ability to learn fast and make a difference  
  • Experience with SalesForce CRM is a plus  
  • Education level: currently enrolled in a Bachelors program as a Junior or Senior, or recent  grad  

    • Apply Now
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