Growth & Operations Manager

Job Description

About:

Diffco is a global software development and team augmentation company based in Silicon Valley. We build: Custom software products, Mobile & web applications, AI-powered solutions, Dedicated development teams We partner with startups and enterprises worldwide and focus on quality, long-term collaboration, and clear communication.

• Title: Operations & Growth Manager
• Location: Remote (full-time in PST hours)

Key Responsibilities:

Sales Support

• Make daily calls and follow-ups to leads and existing clients
• Conduct first-contact discovery calls and book meetings for the C-level or sales lead
• Manage the sales-related inbox: reply to simple messages, draft responses, ensure nothing important is misse
• Keep HubSpot CRM organized and up to date (deals, stages, notes, next steps, tasks)
• Support light outbound sales: research target companies, build prospect lists, send templated outreach and track responses

Marketing & Growth

• Assist with ads management (e.g. Google, LinkedIn) in coordination with internal or external partners
• Manage content publishing: blogs, case studies, website updates, LinkedIn and other relevant channels
• Conduct market and competitor research
• Identify new promotion channels: directories/marketplaces, communities, events, podcasts, partnerships
• Maintain and optimize public company profiles and directories
• Support growth experiments (e.g. testing messages, landing pages, outreach angles) and summarize performance

Operations & Executive Support

• Create and maintain weekly and monthly reports on sales pipeline, marketing activity, and basic operations
• Coordinate updates from the development team, turning project statuses into clear internal or client summaries
• Track and follow up on tasks and deadlines in Asana (or similar tools)
• Coordinate with external vendors and freelancers
• Handle event and travel planning (conferences, client visits, internal events, flights, hotels, logistics)
• Provide Executive Assistant support for the CEO/CTO: calendar management, meeting scheduling, prioritization of tasks and follow-ups, preparation of documents and presentations

Requirements

• 3+ years experience in one or more of the following roles: Executive Assistant, Operations Manager / Coordinator, Sales or Marketing Coordinator, Revenue / Business Operations
• Experience in a tech / software / digital agency or similar services environment
• Excellent English (written and spoken); confident on calls with clients
• Strong time management, prioritization, and organizational skills
• High attention to detail
• Proven experience with: HubSpot (or strong CRM experience and willingness to switch, Asana (or similar project management tool), Notion (or similar documentation/knowledge tools), Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
• Pro in using AI tools and exploring automation to speed up work
• Ability and willingness to work full-time in PST hours

Nice to Have

• Experience in a software development company, AI services, or digital agency
• Experience with ads platforms (Google, Meta, LinkedIn)
• Basic understanding of SEO, content marketing, or growth hacking
• Experience managing company profiles on review platforms and directories
• Experience managing people (assistants, coordinators, freelancers, vendors)
• Experience creating SOPs and processes from scratch

What we offer:

• Competitive salary and bonuses
• Flexible work hours
• Remote job
• Professional development opportunities
• Vibrant workplace culture

Why working at Diffco?

• Great experience and opportunity:
  You will work on the fast-forward projects in Silicon Valley utilizing the latest technologies, methodologies, frameworks and approaches with the ability and time to learn and develop professionally.
• Professional and harmonious team of friends:
  Our team is a second family, so you would enjoy spending the day working on nice projects with kind people with broad interests.
• A vast field for growth:
  Learn continuously, expand your skills and demonstrate your professional level and ability to take more responsibility to grow.
• Great company culture:
  We care about you and are interested in your personal professional goals, motivation and we build a perfect work/life balance.