Project Manager (MSP)

Job Description

Our client is a high-growth Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) delivering IT, cloud, and security solutions to a wide range of clients. We help organizations operate securely, efficiently, and in alignment with industry and regulatory expectations.

As a Project Manager, you will provide communication and updates between the internal team and stakeholders on the status of each project and it's development. This role is crucial in maintaining high levels of client productivity and minimizing downtime. This is a fully remote position.

With our client, culture is foundational. We seek individuals who embody and reinforce our core values:

• Service – Leading with empathy and care
• Fortitude – Reliability and consistency in execution
• Accountability – Ownership, trust, and integrity
• Agility – Adaptability in a changing environment
• Innovation – Curiosity paired with execution
• Passion – Commitment to excellence
• Freedom – Balance, wellness, and sustainability
• Team – Investing in collective success

What you'll do:

• End-to-End Lifecycle Management: Manage the full project lifecycle, driving initiatives from the initial planning phase through to successful delivery.
• Stakeholder Liaison: Act as the primary bridge between project members, cross-functional teams, external vendors, and other stakeholders to ensure clear communication regarding deliverables, requirements, schedules, and costs.
• Project Planning & Scheduling: Utilize appropriate project management tools to define and map out project timelines, individual tasks, key milestones, and deadlines.
• Communication & Change Management: Proactively communicate schedules, status updates, and any scope or timeline changes to all relevant stakeholders.
• Meeting Facilitation: Plan and lead project meetings to align the team on methods and goals; responsible for preparing agendas, meeting notes, and project summaries.
• Risk Management: Monitor task completion status to identify "at-risk" project elements early and develop mitigation plans to keep the project on track.
• Resource Allocation: Manage project budgets, hours, and resource allocation, making necessary adjustments to ensure efficiency.
• Supervision Level: Works with some autonomy but is occasionally directed in several aspects of the work.
• Complexity: Currently gaining exposure to more complex tasks within the job function.
• Other duties as assigned.

Requirements

• Proven experience in a Project Management role, preferably in an MSP or IT service environment.
• Strong troubleshooting and problem-solving skills with the ability to think critically under pressure.
• Proficiency with Microsoft Windows operating systems and common business applications.
• Expert understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to listen, speak, read, and write in English proficiently.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Detail-oriented with a focus on accuracy and thoroughness
• Must have English Proficiency (C1+)
• Must be located in LATAM.

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!