Technical Support Engineer 1

Job Description

Staff4Me is looking for a TSE 1 (Technical Support Engineer Level 1) to join our dedicated support team. In this role, you will be the first point of contact for our customers seeking technical assistance. You will help diagnose and resolve issues related to our products and services, ensuring that our clients receive top-notch support.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
• Provide guidance to customers on how to use our products effectively.
• Document customer interactions and resolutions in our support ticketing system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay informed about product updates and industry trends to provide accurate information to customers.

Requirements

• 1-2 years of experience in a technical support role or customer service position.
• Basic understanding of networking concepts and troubleshooting techniques.
• Familiarity with support ticketing systems and remote support tools.
• Excellent communication skills with an emphasis on customer service.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Willingness to learn and adapt to new technologies and processes.
• Associate degree or equivalent experience in a related field is preferred.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.