Technical Support Engineer

Job Description

Job Description

• Actively listen to customers to understand their issues or concerns
  
• Provide daily technical support services for information technology and cable services establishments
• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
• Document and track customer issues using a ticketing system to ensure quick resolution
• Explain highly technical details to customers using simple understandable terms
• Maintain an up-to-date knowledge of company products and services
• Follow-up on customers to ensure their issues are completely resolved

Requirements

• A degree in a relevant field such as telecommunications, electronics, or broadcasting.
• Strong understanding of video technology, broadcasting systems, and related equipment.
• Experience with troubleshooting and repairing television and video equipment such as STB or Cable Modems
• Must have worked with dish network, direct tv, at&t, accounts in any BPO company.
• Degree in IT, Engineering, Computer science, Information Systems or any related area of study (Preferred)
• Excellent verbal and written communication skills
• Strong critical thinking, analytical, and decision-making skills