Dutch speaking Customer Service for a provider of digital services in Bulgaria

Job Description

Patrique Mercier Recruitment ES is excited to offer a great opportunity for Dutch-speaking individuals to join a leading provider of digital services in Bulgaria as Customer Service Representatives! This role is perfect for those who are passionate about technology and enjoy making a difference in customers' lives. You will be responsible for assisting Dutch-speaking clients with their inquiries regarding digital services, ensuring they have a smooth and satisfying experience. Join us in a vibrant work environment where your skills will be valued!

Your Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients through various communication channels, including phone, email, and live chat.
• Efficiently handle customer inquiries and resolve any issues related to digital services.
• Maintain a friendly and professional demeanor in all customer interactions.
• Accurately document customer interactions and contribute to service improvement initiatives.
• Collaborate with team members and other departments to enhance customer satisfaction and service quality.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Requirements

• Fluency in Dutch (both written and spoken) is essential.
• A strong commitment to providing outstanding customer service.
• Previous experience in customer service or related roles is an advantage, but not required.
• Excellent communication and problem-solving skills.
• A proactive attitude and the ability to work effectively under pressure.
• Ability to work independently and collaboratively within a team.
• Willingness to grow within a dynamic and supportive work environment!

Benefits

• Private Health Insurance
• Training & Career Development
• Additional Performance Bonuses
• No weekends
• 150 euros towards your flight
• Active account manager regarding relocation
• Indefinite contract