Customer Service Representative

Job Description

Position: Customer Service Representative

Job Type: (Remote)

Jonesbororealtycompany is a leading real estate agency in Jonesboro, dedicated to providing exceptional customer service to our clients. We have been in the business for over 10 years and have built a strong reputation for our professionalism, integrity, and commitment to excellence.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients and will play a critical role in ensuring their satisfaction with our services. This is a full-time position with opportunities for growth and advancement within the company.

Responsibilities:

- Act as the primary point of contact for all customer inquiries, concerns, and requests

- Provide exceptional customer service by responding promptly and professionally to all client communication

- Maintain a thorough understanding of our services and offerings to effectively address customer needs

- Assist clients with scheduling appointments, making payments, and other administrative tasks

- Collaborate with other team members to ensure a smooth and efficient customer experience

- Follow up with customers to ensure their satisfaction and address any issues that may arise

- Keep accurate records of all customer interactions and transactions

- Continuously seek opportunities to improve the customer experience and provide feedback to management

Qualifications:

- High school diploma or equivalent; some college coursework preferred

- 1-2 years of customer service experience, preferably in a real estate or related industry

- Excellent communication and interpersonal skills

- Strong problem-solving and critical thinking abilities

- Proficient in Microsoft Office and other relevant software

- Ability to work independently and as part of a team

- Detail-oriented and able to multitask in a fast-paced environment

- Real estate license is a plus, but not required

Benefits:

- Competitive salary

- Comprehensive benefits package including health, dental, and vision insurance

- Paid time off and holidays

- Opportunities for career growth and development

- Positive and supportive work environment

If you are a friendly, customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our team at Jonesbororealtycompany as a Customer Service Representative.