Client Journey Support Specialist

Job Description

We are seeking a dependable and detail-oriented Client Journey Support Specialist to assist clients with planning, organizing, and coordinating their travel arrangements. This role focuses on providing clear guidance, accurate coordination, and consistent support throughout the planning process. You will work directly with clients to understand their preferences, schedules, and expectations while ensuring all details are managed with care.

In this position, youll support clients by researching options, coordinating reservations, and preparing well-organized itineraries. This opportunity is well suited for someone who values structure, communication, and delivering reliable customer experiences in a professional environment.

Key Responsibilities

• Communicate with clients to gather preferences, timelines, and requirements

• Research destinations, accommodations, transportation, and activity options

• Coordinate and confirm reservations accurately

• Prepare itineraries, confirmations, and supporting documentation

• Assist with updates, changes, or adjustments as needed

• Provide professional support before, during, and after trips

Qualifications

• Strong communication and organizational skills

• High attention to detail and follow-through

• Customer service or coordination experience preferred

What We Offer

• Flexible work structure

• Training and ongoing professional support

• Access to planning systems and industry resources