Solutions Engineer

Job Description

As a Solutions Engineer, you will play a crucial role in bridging the gap between our technical and business teams, ensuring that we deliver top-notch solutions that meet the needs of our clients. You will be responsible for providing technical expertise and collaborating with Sales and Engineering to drive successful onboardings and renewals

This role will be working from home permanently and during U.S. PST business hours. 

Duties and Responsibilities

• Collaborate with Sales to understand client requirements and best position our solution.
• Lead client onboardings, including the migration from their legacy provider and integrations with other relevant systems.
• Manage the sandbox environments that support sales demos and POCs.
• Respond to customer issues, either by implementing fixes directly or by logging a ticket with Engineering and communicating progress with clients.
• Stay up-to-date with industry trends and emerging technologies to continuously improve our offerings

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Solutions Engineer or similar role in a technology-driven environment.
• Strong understanding of software development and system integration processes.
• Excellent problem-solving skills and the ability to translate technical concepts to non-technical stakeholders.
• Strong communication and collaboration skills.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.