Solution Architect (Remote, Eastern or Central Time Zone)

Job Description

To ensure a smooth and transparent process, we will be accepting application for this position until 5:00pm central time on Friday, February 6th. We are targeting to fill this role as soon as the interview process has been completed.

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who we are:

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles are the DNA of who we are. They unite us across diverse cultures and personalities, providing a shared foundation that builds trust, drives collaboration, and inspires excellence:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role:

As a Solution Architect, you are a key member of the Consulting Services team and play an important role in delivering successful customer implementations. You serve as a Solution Expert in M-Files software and systems integration, working directly with customers and project teams to design and implement solutions that meet business requirements.

In this role, you will lead solution design on standard customer projects, collaborate closely with consultants and project managers, and contribute to high-quality, scalable deployments.

Responsibilities and Duties:

Solution Design & Delivery

• Design and implement M-Files solutions for customer projects.
• Lead solution design for assigned engagements, with guidance on complex or high-risk scenarios.
• Translate business requirements into technical solution designs.
• Contribute to solution documentation and design artifacts.
• Support testing, validation, and deployment activities.
• Ensure delivered solutions meet agreed functional and technical requirements.

Project Collaboration

• Work closely with customers, consultants, and project managers.
• Participate in requirements gathering and technical discovery.
• Coordinate technical execution with consulting teams.
• Escalate complex technical issues when appropriate.
• Support change requests and configuration updates.

Integrations & Architecture

• Design and validate integration with external systems and data sources.
• Work with:
• On-prem and cloud environments
• Databases and authentication systems
• APIs and application integrations

Continuous Improvement

• Apply and follow established implementation best practices.
• Share learnings and contribute to team knowledge.
• Continuously deepen expertise in M-Files and related technologies.

Requirements

Who you are/Qualifications and Skills:

• Demonstrated experience in solution architecture, systems implementation, or technical consulting.
• Bachelor's degree in computer science, Information Systems, or related field (or equivalent work experience).
• Experience working directly with customers in technical or consulting roles.
• Solid understanding of:
• Enterprise IT environments
• Databases and system integrations
• Application of architecture concepts
• Strong communication and stakeholder collaboration skills.
• Able to manage multiple concurrent project responsibilities.
• Comfortable producing technical documentation.
• Solution-oriented mindset with strong problem-solving skills.

Nice to Have (Not Required)

• Experience with M-Files or similar document/content management platforms.
• Exposure to cloud platforms such as Azure.
• Basic programming or scripting experience.
• Experience with technical diagrams or architecture models.

Participation in our Recruitment Process:

1. Initial Screening w/People & Culture Team Member
2. Hiring Manager + Additional Leadership (Sr. Consulting Unit Manager + Consulting Unit Manager)  
3. Panel Assessment: Technical Assessment - reviewed with internal team peers

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 2hrs

Benefits

Reasons You May Enjoy Working Here

• You’ll be part of a growing Services organization, joining a collaborative and supportive global team.
• You’ll have the opportunity to work directly with customers across diverse industries, solving real operational challenges.
• You’ll gain exposure to advanced AI-native solutions that are transforming the way organizations manage knowledge.
• You’ll have autonomy to lead projects, influence outcomes, and see your work directly impacting customer success.
• You’ll be part of a company recognized as a Great Place to Work, where innovation, growth, and kindness drive everything we do.

Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)