Part-Time Customer Support Representative

Job Description

Job Title: Part-Time Customer Support Representative
Company: Erico Technologies LLC
Location: Remote ( United States Only )
Salary: $20 - $25 per hour (based on experience)

Job Overview:

Erico Technologies LLC is looking for an enthusiastic Part-Time Customer Support Representative to join our growing team. As a remote position, this role offers flexibility and the opportunity to work from anywhere, making it perfect for individuals who are looking for part-time work with a great work-life balance.

In this role, you will provide exceptional service to our customers by addressing inquiries, resolving issues, and ensuring satisfaction. If you are passionate about helping others, have excellent communication skills, and thrive in a remote setting, we want to hear from you!

What We Offer:

• $20 - $25 per hour depending on experience

• Flexible, part-time hours — perfect for students, parents, or those seeking a side hustle

• Work from anywhere — fully remote position

• Opportunity for growth — potential to move into full-time or leadership roles

• Comprehensive training — we provide the resources you need to succeed

• Supportive team — work in a collaborative, inclusive environment

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat

• Troubleshoot product or service-related issues and provide solutions

• Maintain a positive and professional relationship with customers

• Document and track customer interactions in our CRM system

• Work closely with other teams to ensure customer satisfaction and resolve complex issues

• Meet performance targets, including response time and customer satisfaction metrics

Qualifications:

• Minimum of 6 months customer support experience (remote experience a plus)

• Strong verbal and written communication skills

• Problem-solving abilities and attention to detail

• Ability to manage multiple tasks and prioritize effectively

• Comfortable with technology and using CRM software (e.g., Zendesk, Freshdesk)

• Friendly, professional, and empathetic attitude when interacting with customers

• A reliable internet connection and a quiet workspace

Why Work with Us?

At Erico Technologies LLC, we pride ourselves on delivering top-notch customer support to our clients. We believe in providing our employees with the tools, flexibility, and support to succeed. If you're looking for a fulfilling, part-time job that offers growth opportunities and the chance to make a real impact, this is the place for you!

How to Apply:

To apply, simply submit your resume and a brief cover letter outlining your experience and why youd be a great fit for the role. We look forward to connecting with you!

Apply Now to start your journey with Erico Technologies LLC!