Customer Service Representative – Italian Speaker - (Remote – Greece)

Job Description

Job Title: Customer Service Representative – Italian Speaker - Consumer Electronics (Remote – Greece)

Location: Remote (Greece)

Start Date: 6 February 2026 (Paid Training)

Application Deadline: 28 January 2026

Job Type: Full-time | Rotational Shifts (Monday–Sunday, 09:00–21:00)

About the Role

Our client, a leader in the consumer electronics industry, is looking for Italian-speaking Customer Service Representatives to join their remote team in Greece. This is an exciting opportunity to provide exceptional customer support while working in a dynamic, collaborative, and growth-oriented environment.

You will interact with customers via phone, email, and chat, helping them resolve product issues, troubleshooting, and warranty claims, all while ensuring a positive and professional customer experience.

Key Responsibilities

• Provide outstanding customer service via phone, email, and chat.
• Assist customers with consumer electronics product issues, troubleshooting, and warranty claims.
• Deliver accurate information about products and services to guide customer purchasing decisions.
• Resolve customer complaints efficiently and professionally.
• Collaborate with team members to escalate issues as needed.
• Participate in ongoing training and feedback sessions to improve product knowledge and service skills.

Requirements

• Italian (C2) – Native-level fluency.
• English (B2) – Intermediate communication skills.
• Strong verbal and written communication.
• Customer-focused and proactive problem solver.
• Team player with accountability for individual responsibilities.
• Prior customer service experience is a plus but not mandatory.
• Mandatory documents: EU Citizenship, Full-purpose or Specific-purpose Work Permit, or Certificate of Protection (refugees). Birth certificate required.

Salary & Benefits

• Base Salary: €1,045.72 gross/month
• Monthly Performance Bonus: Up to €150
• Paid Training: 11 full working days
• Salary Progression:
  • €1,100 after 12 months
  • €1,150 after 3 years

Relocation Support:

• Option 1: Flight + hotel stay + real estate agency fee covered
• Option 2: €250 relocation allowance + agency fee (for independent relocation)

Additional Benefits:

• Health care benefits & employee discounts
• Free online Greek language courses
• Access to modern, well-equipped work environment
• Career growth and professional development opportunities
• Great Place to Work–certified company promoting diversity & inclusion
• Participation in social responsibility initiatives and company events

Why This Role Stands Out

• Remote Work: Work from home in Greece while being part of a dynamic team.
• Training & Development: Full paid training and continuous learning.
• Company Culture: Inclusive, collaborative, and international environment.
• Performance Bonuses: Earn extra income based on your results.

Hiring Process

1. Submit your application.
2. Complete an Italian & English language proficiency test.
3. Participate in interview rounds with the client.

Interested?
If this opportunity fits your profile, apply here or send your CV to [email protected]