Project Manager, Client Services

Job Description

DemandLab is a leading marketing consultancy company, championing the cause of integrated, end-to-end, automated marketing, and sales since 2009. Our global, award-winning team accelerates success with advanced expertise in marketing, sales, and service, supporting technologies, strategy, process, and execution.

We’re doing big things for big-name clients, and we are growing fast. If you’re ready to reach for the next challenge in an ambitious, multidisciplinary team, making a name for itself in the emerging field of marketing technology, we want to hear from you.

The Role

The Project Manager, Client Services is responsible for leading the delivery of high-impact client projects at DemandLab, ensuring work is completed on time, within scope, and within budget. Working closely with the Director of Operations, Client Success Strategists, and delivery teams, this role oversees the full project lifecycle, aligns execution to client goals, and maintains clear communication with internal and external stakeholders.

This role drives day-to-day project execution, including prioritization, dependency management, risk mitigation, and maintaining visibility into project health. The Project Manager coordinates resources, manages timelines and workloads, gathers requirements, tracks progress, and supports reporting for both clients and internal PMO needs, including projects involving custom development and marketing technology initiatives.

The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable operating in a fast-paced, client-facing environment.

Essential Functions and Responsibilities

• Own core project management artifacts, including project schedules, budgets, scope, risks, resources, and stakeholder plans.
• Lead day-to-day client project execution: facilitate meetings, manage client communications, run status updates, track tasks in Asana, and ensure milestones, dependencies, and decisions stay on track.
• Develop and manage project plans aligned to client goals, including scope definition, resource planning, risk mitigation, and budget tracking.
• Coordinate cross-functional teams, balance workloads, manage task intake and prioritization, and drive delivery tradeoffs across scope, timeline, and quality.
• Support the full client lifecycle, including onboarding, post-mortems, offboarding, and monthly utilization and retainer reconciliation.
• Proactively manage stakeholders, risks, and delivery quality; escalate issues early and apply continuous improvement best practices.
• Maintain accurate project documentation, reporting, and system hygiene (Asana, status reports, financial tracking).
• Contribute to operational reporting and insights (delivery performance, utilization, capacity, timelines, financial guardrails) and support process and systems improvements.

Success Measures

This position is measured on delivery and service performance, including:

• Delivery targets met; projects delivered on time, on scope, and within budget.
• Delivery timelines and communications meet SLAs.
• Hours reporting; lost hours at 10% or less.
• Client satisfaction is closely tied to the quality of deliverables and the overall quality of the delivery experience.

Requirements

Required Skills and Qualifications

• Mid-size / cross-functional projects: You’ve led workstreams, managed dependencies, handled stakeholders, and know how to escalate without being dramatic
• Has led at least 1-2 projects end-to-end (or a major workstream) with measurable outcomes
• Has managed cross-functional dependencies (not just their own team)
• Has navigated scope change + stakeholder pressure without losing control of timeline/quality
• Excellent knowledge of G Suite, Microsoft Office Suite, and Microsoft Teams.
• Strong working knowledge of project management systems (e.g., Asana).
• Clear documentation and communication skills; strong attention to detail and problem-solving.
• Ability to multitask in a fast-paced, deadline-driven environment; self-directed with limited supervision.
• Proven ability to drive decisions, manage dependencies, and escalate effectively without direct authority.

Educations and Experience

• Bachelor’s degree
• 4-7 years of related project delivery/project management experience (agency and/or B2B marketing preferred).
• Experience setting up projects according to the Project Management Institute (PMI) standards 
• Experience in Adobe Workfront project management platform (Certification as Adobe Workfront Project Management Professional, Developer Core Professional, or Developer Core Expert preferred) – if not certified, must be able to obtain certification within 90 days of start date
• Certificate in Project Management (CAPM, or similar), PMP preferred
• Experience in global, multinational environments preferred.

Benefits

When you join us, you can expect to receive great benefits including:

• 100% Remote, permanently
• Monthly Utility Allowance
• Personal and Professional Development Funding
• Flexible Work Environment
• Work From Home
• Collaborating with senior marketing professionals with years of experience, pushing the envelope
• The freedom to have fun, experiment, explore, and get creative in a supportive environment.

Salary Range

United States: USD $75,000 – $95,000 base salary

Canada: CAD $100,000 – $125,000 base salary

The salary range listed reflects the target range for this role at the time of posting. Final offers are determined based on factors such as location, relevant experience, skills, and overall fit.