Quantum Metric

Solutions Engineer - EMEA

Job Description

🚀About the Role
As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.


🔧 Responsibilities
  • Pre-sales technical consultant
  • Developing product demonstrations and POCs
  • Technical account strategy in partnership with Account Executives
  • As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc.

    • 💡Requirements
  • Ability to work in a fast-paced, continually evolving environment
  • Fundamental knowledge of analytical tools such as Adobe, Google, etc.
  • 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
  • Knowledge of website frameworks, components and concepts
  • Excellent communication and presentation skills
  • Passionate about technical sales and working with customers
  • Ambitious and self-motivated with a high emotional IQ, as this role is largely remote
  • Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
  • Highly coachable with a strong desire to improve and grow as a professional
  • History of working at start-ups is a plus
  • Experience working remotely is a plus
  • Experience/understanding of native/hybrid mobile apps is a plus
  • Experience with other CXM vendors is a plus
  • Up to 25% travel

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