Trade Operations Manager (Electrical Services)

Job Description

Trade Operations Manager (Electrical Services)

Location: Bristol & South West Remote initially with plans to centralise HQ later in the year

Job Type: Full-time, Permanent
Salary: Competitive, based on trade experience

IMPORTANT – READ BEFORE APPLYING

This role requires prior experience working inside a trade services business.

You must have worked in an environment such as:

• Electrical
• Plumbing
• Gas
• Construction
• Facilities / Maintenance
• Trade contracting or service delivery

If your background is corporate HR, retail ops, admin, or non-trade operations only, this role is not suitable and your application will not be progressed.

Job Description

MJP Electrical is a fast-growing electrical services business operating across Bristol and the South West.
We are at a critical stage where the business must run operationally without the founder being the bottleneck.

This role exists to own trade operations end-to-end.

This is not a support or coordinator role.
It is a hands-on operations ownership role where daily realities include:

• engineers running late
• jobs overrunning or changing mid-day
• customers under pressure
• parts not always available
• live schedules that must be constantly optimised
• system accuracy directly affecting cashflow

If you enjoy bringing order to chaos and making decisions with incomplete information, this role will suit you.

What You’ll Be Responsible For

Service Delivery & Schedule Control

• Own the live engineer schedule and daily capacity
• Optimise routing, availability, and job sequencing
• Pull jobs forward when engineers finish early
• Manage overruns, delays, and same-day changes
• Keep customers informed and expectations managed

Job Lifecycle & Data Accuracy

• Own job cards from booking through to completion
• Ensure job status, notes, follow-ons, and outcomes are accurate
• Prevent errors that delay invoicing or damage cashflow

Materials, Purchase Orders & Margin

• Control purchase order accuracy
• Ensure materials used align with works completed
• Prevent missed charges and margin leakage

Engineers & Customers

• Act as the operational point of contact for engineers
• Handle pushback calmly and decisively
• Manage escalations without drama
• Balance empathy with accountability

Systems & Operational Hygiene

• Maintain clean, accurate data across job management systems
• Ensure smooth flow from booking → completion → invoice
• Identify bottlenecks early and fix them

Requirements

Requirements

Essential (Non-Negotiable)

• Previous experience working inside a trade services business
• Experience managing live schedules with field engineers
• Comfortable dealing with customers when things go wrong
• Strong understanding of how job data affects invoicing and cashflow
• Confident making decisions under pressure and with incomplete information
• Experience using job management systems
  (ServiceM8, Simpro, Jobber, ServiceTitan, or similar)
• Strong written and verbal communication skills

Desirable

• Electrical or facilities services background
• Experience improving operational processes in a trade environment
• Ability to spot patterns and prevent recurring issues
• High attention to detail without losing pace

Not Suitable If You

• Have never worked with trades or engineers
• Prefer theory over execution
• Avoid difficult conversations
• Need structure before taking responsibility
• Want a quiet or predictable 9–5 role

Benefits

Benefits

• A senior, trusted role with real ownership and autonomy
• Direct impact on how the business operates and scales
• Opportunity to remove the founder from day-to-day operations
• Stable, growing trade business with long-term vision
• Competitive salary based on experience
• Respect, authority, and accountability — not micromanagement
• Opportunity to grow with the business as it expands