Manager, Technology Vendor Management Program

Job Description

Vendor Management

Develop and maintain strong relationships with key technology vendors and service providers.

Lead regular vendor performance reviews, including SLAs, KPIs, and continuous improvement initiatives.

Oversee vendor onboarding, due diligence, compliance checks, and risk assessments.

Manage escalation processes for underperforming vendors and drive corrective action plans.

Technology Procurement

Oversee full procurement lifecycle for hardware, software, cloud services, and IT professional services.

Partner with technical teams to understand requirements and identify optimal sourcing strategies.

Execute RFPs/RFIs/RFQs, evaluate proposals, and guide vendor selection processes.

Ensure procurement policies, procedures, and best practices are followed across the organization.

Contract & Commercial Management

Lead contract negotiations, renewals, and amendments to secure favorable terms and cost efficiencies.

Maintain centralized vendor and contract documentation, renewal calendars, and compliance records.

Collaborate with Legal, Finance, Security, and other stakeholders to mitigate legal, financial, and operational risks.

Analyze total cost of ownership (TCO) and identify opportunities for cost optimization.

Governance & Reporting

Implement and manage vendor governance frameworks and procurement process improvements.

Develop and deliver regular reporting on vendor performance, spend, risks, and strategic recommendations.

Support budgeting and forecasting activities related to technology IT procurement and vendor spend.

Provide oversight to ensure compliance with internal controls, regulatory requirements, and audit standards.

About You

Education & Experience

Bachelor’s degree in Business, Information Technology, Supply Chain, or related field; MBA or relevant certification (e.g., ITIL, CPM, CIPS) preferred.

5–8+ years of experience in IT vendor management, procurement, sourcing, or contract management.

Proven experience negotiating technology contracts (SaaS, cloud, hardware, managed services, etc.).

Skills & Competencies

Strong knowledge of IT procurement processes, contract law fundamentals, and vendor governance models.

Excellent negotiation, communication, and stakeholder-management skills.

Ability to analyze complex data, budgets, and vendor performance metrics.

Detail-oriented with a strong sense of ownership and accountability.

Experience working in fast-paced, high-growth environments is preferred.