Customer Support Agent (Part-time)

Job Description

We are seeking a reliable and empathetic Part-Time Customer Support Agent to provide high-quality care during key coverage windows. This is a critical role for our wellness brand; you will be the direct line of support for customers looking to improve their sleep and quality of life.

This is a coverage-specific position requiring a candidate who is exceptionally disciplined with their schedule. You will work within established systems to resolve inquiries, follow detailed standard operating procedures (SOPs), and ensure every customer feels heard and supported.

The Schedule

Consistency is the heartbeat of this role. Please ensure you can commit to the following 2pm–10pm shift rotation:

• Week A: Monday and Friday coverage.
• Week B: Saturday and Sunday coverage.

Who You Are

• Reliable & Punctual: You understand that "coverage" means being present and active during your entire shift. You are someone who takes pride in being 100% dependable.
• Empathetic Communicator: You can turn a frustrated customer into a loyal advocate through clear, calm, and kind communication.
• Process-Oriented: You are comfortable following SOPs precisely to maintain quality standards, but you have the judgment to know when a unique situation needs to be escalated.
• Composed: You remain calm and professional during high-volume periods or when handling sensitive health-related product inquiries.

Requirements

• 1–2 Years of CS Experience: Previous experience in a customer-facing role, ideally within e-commerce or wellness.
• Proactive Outreach: You aren’t afraid to pick up the "digital phone." You are comfortable initiating emails and reaching out to customers or partners to resolve issues or gather information.
• Process-Driven: Proven ability to follow established SOPs (Standard Operating Procedures) with high attention to detail.
• Calm Under Pressure: Ability to maintain an empathetic and professional tone, even when handling high-volume tickets or difficult conversations.
• Strong Communication: Excellent written English with a focus on being clear, concise, and helpful.

Benefits

• Work remotely (16-20 hours a week) including weekends.
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!