Danish Speaking Customer Service for Food Delivery Platform -Remote in Greece

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Danish Speaking Customer Service Representative for a leading Food Delivery Platform, offering a remote position based in Greece. This role is perfect for individuals who are passionate about food and delivering exceptional customer service to Danish-speaking users.

Responsibilities

• Provide outstanding customer support to Danish-speaking customers via phone, email, and chat regarding their food delivery inquiries and issues.
• Assist customers with order placements, modifications, cancellations, and resolving any delivery-related concerns.
• Handle customer complaints professionally and work towards ensuring customer satisfaction.
• Collaborate with partners and delivery teams to address any issues and enhance the overall user experience.
• Stay updated on the latest promotions, features, and services of the food delivery platform to provide accurate information.
• Document all customer interactions accurately and contribute to service improvement initiatives.
• Foster positive relationships with customers to encourage loyalty and repeat business.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, preferably in the food or tech sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information and manage customer expectations effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A passion for food and a proactive approach to customer service.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks