Danish Speaking Customer Service for Online Marketplace -Remote in Greece

Job Description

Patrique Mercier Recruitment FR is thrilled to offer a remote position for a Danish Speaking Customer Service Representative for a leading Online Marketplace. This role is ideal for individuals based in Greece who are passionate about e-commerce and committed to providing exceptional service to Danish-speaking customers from the comfort of their home.

Responsibilities

• Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat on various inquiries regarding products and orders.
• Assist customers with navigating the online marketplace, ensuring a seamless shopping experience.
• Handle product inquiries, order modifications, and returns while ensuring customer satisfaction.
• Address customer complaints and provide effective solutions in a timely manner.
• Collaborate with different departments to resolve issues and enhance service delivery.
• Stay informed about ongoing promotions, product offerings, and platform features to assist customers accurately.
• Document all customer interactions and feedback for continuous improvement purposes.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, especially in the e-commerce or online retail sector, is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with exceptional organizational skills.
• Willingness to work flexible hours as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks