Finnish Speaking Customer Service for Cloud Services Provider - Work In Greece

Job Description

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in beautiful Greece. This position is perfect for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience.

Key Responsibilities

• Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish.
• Provide detailed information on service features, pricing, and technical specifications.
• Assist customers with account-related inquiries, subscription management, and technical support.
• Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide informed support to clients.

Requirements

• Fluency in Finnish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the technology or cloud services sector.
• Strong communication skills with a focus on customer advocacy and satisfaction.
• Excellent troubleshooting and problem-solving abilities.
• Ability to manage multiple inquiries effectively in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems and basic technical knowledge of cloud services.
• Willingness to relocate and work in Greece, with flexibility in working hours as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...