Account Manager

Job Description

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: India

JobType: full-time

We are looking for a dynamic and customer-focused Account Manager to drive the success of key enterprise client accounts. This role serves as a critical liaison between clients, business development, and technology teams, with responsibility for strengthening relationships, ensuring successful product adoption, and driving account growth through upselling and cross-selling. The ideal candidate thrives in a fast-paced, agile environment and brings strong ownership, multitasking ability, and a consultative approach to client management.

Requirements

Key Responsibilities

• Play a key role in new business pitches and take ownership of the effective onboarding of new enterprise clients.
• Act as the primary point of contact for all customer-related matters, ensuring high levels of satisfaction and engagement.
• Build and maintain trusted advisory relationships with key accounts, customer stakeholders, and executive sponsors.
• Identify and develop growth opportunities within existing accounts, driving retention, upselling, and cross-selling initiatives.
• Proactively assess, clarify, and validate customer requirements, documenting them clearly as Statements of Work (SOWs).
• Work cross-functionally with business development, marketing, technology, and finance teams to ensure timely and successful solution delivery aligned with client objectives.
• Track market and competitive trends using CRM and analytics tools, providing insights to refine account and growth strategies.

Requirements

• Bachelor’s degree or higher in Sales, Marketing, Logistics, Supply Chain Management, or a related field from a reputed institution.
• 4+ years of experience in enterprise account management or business development within a SaaS organization.
• Proven ability to manage and grow multiple enterprise accounts with a customer-first and ownership-driven mindset.
• Strong experience in system integrations, requirement gathering, SOW preparation, RFI/RFP documentation, and cross-functional project coordination.
• Excellent written and verbal communication skills, with the ability to influence, negotiate, and deliver formal presentations.
• Consultative sales background or prior experience as a Solutions Engineer is a strong plus.
• Confident, energetic, and adaptable professional with strong organizational, judgment, and decision-making skills.
• Ability to perform effectively under continual deadline pressure in a fast-moving environment.

Skills

SaaS Account Management · Enterprise Accounts · Account Farming · Client Relationship Management