French Speaking Customer Service for Premium Appliance Company in Greece

Job Description

Mercier Consultancy MD is delighted to present an opportunity for French Speaking Customer Service Representatives for a Premium Appliance Company based in Greece. This role is perfect for individuals who are passionate about high-quality home appliances and are dedicated to providing exceptional customer service. As a member of our customer service team, you will assist clients in navigating their inquiries and ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries regarding premium appliances, services, and support via phone, email, and live chat in French.
• Provide detailed information about product features, warranties, and service options.
• Assist customers with product selection, order processing, and tracking shipments.
• Resolve any client issues, complaints, or technical questions swiftly and efficiently.
• Document all customer interactions accurately in the CRM system for follow-up and tracking.
• Collaborate with technical support and sales teams to ensure comprehensive service delivery.
• Stay informed about the latest product developments and trends in the premium appliance market.

Requirements

• Fluency in French (both written and spoken) is essential; proficiency in English or Greek is a plus.
• Previous experience in customer service, preferably in the appliance or luxury goods sector.
• Strong communication skills with the ability to convey complex product information clearly.
• Excellent problem-solving skills and a focus on customer satisfaction.
• Able to multitask and manage multiple inquiries effectively in a dynamic environment.
• Familiarity with CRM software and customer service tools is desirable.
• Willingness to work flexible hours, including weekends, as required by business needs.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...