LMS Implementation Project Manager I

Job Description

The Learning Management System (LMS) Implementation Project Manager I is responsible for managing the implementation of new customers, ranging in size and complexity, with a focus on efficiency, accuracy, and customer satisfaction. This role requires strong execution skills, analytical abilities, and the ability to work independently. As a customer-facing position, excellent communication and interpersonal skills are essential.

• Lead and manage LMS and Skillko implementations for new customers.
• Lead and manage LMS upgrades for existing customers.
• Develop a deep understanding of the LMS, including full customer setup processes.
• Configure customer setups to align with their business needs and objectives.
• Ensure accurate and timely completion of project milestones throughout the implementation lifecycle.
• Collaborate with internal teams to facilitate system integrations and other implementation-related tasks.
• Provide a seamless handoff to the Customer Success team post-implementation.
• Engage with customers to drive successful implementations and foster positive relationships.
• Maintain thorough documentation of all activities in the CRM, project management system, and other relevant systems.
• Manage multiple implementation projects concurrently.

Competencies

• Adaptability – Ability to balance competing priorities and manage multiple projects in a fast-paced environment.
• Customer-Centric Communication – Strong interpersonal, verbal, and written communication skills, with attention to detail and professionalism.
• Collaboration – Ability to work effectively with internal teams to ensure successful customer outcomes.
• Problem-Solving – Ability to actively listen to customers, patiently troubleshoot issues, and provide clear, articulate solutions.
• Impact – Strong customer service mindset with the ability to resolve implementation challenges effectively.
• Self-Motivation – Driven and proactive, with a strong sense of ownership and initiative.

Requirements

• Bachelor's degree (BA/BS) preferred.
• 3+ years of experience in customer service, project management, or a related field.
• Strong analytical and problem-solving skills.
• Experience in a customer-facing support or implementation role.
• Interest in technology and ability to quickly learn new software platforms.
• Proficiency in Microsoft Office, especially Excel. Experience with CRM tools (e.g., Salesforce) and project management platforms (e.g., Rocketlane) is a plus.

ADA Requirements

Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking.