Solution Consultant - LATAM

Job Description

Role Overview

The Solution Consultant will be responsible for driving new revenue growth across the Brazilian market through a combination of direct customer acquisition and partner-led go-to-market motions. This role will focus on identifying, developing, and closing new business opportunities with enterprise customers, while also building and enabling a strong ecosystem of local reseller, systems integrator, and strategic partners.

This individual will act as the primary commercial leader for Brazil, owning pipeline creation, partner strategy, and market expansion efforts, and working closely with regional and global sales, marketing, product, and professional services teams.

Solution Consultant Key Responsibilities

Objective of Employment — As an Solution Consultant at Omilia, you will be instrumental in demonstrating the value of our AI-driven conversational solutions to potential and existing clients. You will engage with clients to understand their business needs, provide tailored product demonstrations, and serve as a trusted advisor throughout the sales and implementation processes. Your role will also involve collaborating with various internal teams to ensure our solutions are effectively meeting client requirements and driving business success.

Your key responsibilities will include, but are not limited to:

• Perform Live Demos: Conduct live demonstrations of Omilia’s conversational AI platform, showcasing its capabilities, features, and value to prospects and customers.
• Custom Demo Development: Create tailored demos for key prospects, addressing their specific use cases and business needs, and demonstrating how Omilia's solutions can solve their challenges.
• Consultative & Technical Selling: Engage in consultative and technical discussions with prospects to understand their requirements, map solutions to their needs, and position Omilia as a leader in the Conversational AI space.
• Support Sales Executives: Work directly with multiple key account sales executives, providing pre-sales support to help drive new business and close deals.
• Scope Customer Requirements: Collaborate with prospects to define and scope requirements, aligning business and technical needs, and working with the pre-sales team to develop proposals, statements of work (SOW), and other technical documentation.
• Proposal Creation: Assist in crafting compelling, tailored proposals and solutions that address customer needs, ensuring alignment with the technical and operational capabilities of Omilia's platform.
• Cross-Departmental Collaboration: Partner with Product, Marketing, and Sales teams to share insights from customer engagements, helping to shape product features, develop marketing strategies, and build Omilia’s thought leadership in the Conversational AI space.
• Customer Success Support: Partner with customers to unlock the full business value of Omilia’s platform, driving adoption, expansion, and long-term satisfaction.
• Market Insights & Feedback: Provide insights to the product and marketing teams based on customer interactions and market trends to help shape product development and marketing strategy
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.
• This position may require significant travel up to 20% of the time, including overnight travel.

Technical Sales Engineering

• Review customer and prospect use cases to see how to address those use cases with Omilia technology and services
• Consult with customers and prospects regarding strategies to integrate their systems with Omilia technology and services
• Work with Omilia Product team to solution use cases not addressed by current Omilia technology and services
• Edit RFP responses to ensure that Omilia technology and services are described correctly

Technical Customer Discovery

• Map customer use cases to existing Customer Journeys approved by Product and Delivery
• Collaborate with customers, prospects, Product, and Delivery to propose new (custom) Customer Journeys to meet use cases not addressed by approved Customer Journeys
• Edit Scopes of Work to ensure that Omilia technology and services are described correctly
• Technical Software Demonstration
• Show customers how to develop applications using Omilia technology and services

Requirements

Required

• 8–12+ years of experience in business development, enterprise sales, or channel sales
• Proven track record of closing new business and building pipeline in the Brazilian market
• Experience working with reseller, SI, or channel partners in Brazil
• Strong understanding of enterprise buying processes and complex deal structures
• Excellent negotiation, presentation, and relationship-building skills
• Fluent in Portuguese and English (Spanish a plus)
• Comfortable working in a fast-growing, cross-functional, and international environment

Preferred

• Experience selling enterprise software, SaaS, or technology solutions
• Background in regulated industries (e.g., financial services, telecom, utilities, government)
• Experience launching or scaling a market for an international company
• Existing network of enterprise customers and channel partners in Brazil