Senior GE People Operations Specialist

Job Description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As Senior GE People Operations Specialist you will be owning and governing People Operations processes across the full employee lifecycle while serving as a trusted advisor to employees, managers, and the broader People team.
This position requires advanced independent judgment, deep operational expertise, and the ability to balance employee experience, compliance, and business needs. You will proactively identify risks, improve processes, and support People leadership through insights, data, and scalable solutions.

This role plays a critical part in ensuring People Operations can scale effectively in a fast-growing, global environment.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Employee Lifecycle & People Operations Leadership

• Own and oversee the end-to-end employee lifecycle, including recruiting coordination, onboarding, internal mobility, employee changes, and offboarding, ensuring consistency, accuracy, and compliance.
• Act as a People Partner to managers, providing guidance on employee lifecycle decisions, policies, and People processes.
• Lead the review and execution of employee status changes, promotions, transfers, and compensation-related updates, ensuring alignment with policies and approvals.
• Oversee offboarding processes and documentation, ensuring compliance with state and federal labor laws and proactively identifying potential risks.
• Serve as a primary People Operations escalation point, independently resolving Tier 1–2 inquiries and partnering with People Partners or COEs on more complex or sensitive cases.
  
  

HRIS, Payroll & Compliance Oversight

• Own data accuracy and governance within ADP and other HR systems, ensuring integrity across employee records, compensation, benefits, and employment status.
• Provide operational oversight for payroll inputs, benefits administration, and time-off tracking, proactively identifying and resolving discrepancies.
• Ensure employee files and e-files meet audit, legal, and internal compliance standards at all times.
• Partner with internal People stakeholders to ensure compliance with applicable labor regulations, including California employment laws, and support updates driven by regulatory changes.
• Act as a subject-matter expert for HRIS and People Operations processes, supporting system enhancements, testing, and adoption of best practices.
  
  

Process Ownership, Optimization & Insights

• Own People Operations processes with a governance mindset, ensuring scalability, efficiency, and audit readiness as the company grows.
• Proactively identify inefficiencies, risks, and gaps in existing workflows and lead process improvements, including automation and system-driven solutions.
• Play a key role in People system implementations, upgrades, and process rollouts, including testing and change management.
• Prepare and deliver People Operations reports, trends, and operational insights to support People leadership decision-making.
  
  

Strategic & Cross-Functional Partnership

• Partner closely with People Partners, Talent Acquisition, Payroll, and other People functions to deliver seamless, end-to-end People Operations support.
• Support and lead People initiatives, pilots, and cross-functional projects by providing senior operational expertise.
• Act as a trusted operational advisor within the People team, helping balance employee experience, compliance requirements, and business priorities.

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree in Human Resources, Psychology, or related field
• 4-5 years HR Generalist or Business Partnership experience, preferably in the BPO industry
• Extensive knowledge of labor laws
• Strong stakeholder management and advisory skills
• Advanced proficiency in HRIS platforms; ADP experience required
• Fluency in English and Spanish (read, write, and speak)
• Solid working knowledge of California employment laws and regulations
• Excellent organizational, analytical, problem-solving, and communication skills