Mercier Consultancy Md

Polish Speaking Customer Service for FinTech Company - Work In Greece

  • Mercier Consultancy Md

Job Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals who have a passion for finance technology and are dedicated to delivering exceptional customer service. As a customer service representative, you will assist clients in navigating their financial inquiries and services, all while communicating effectively in Polish.


Key Responsibilities

  • Manage customer inquiries regarding FinTech products and services via phone, email, and chat in Polish.
  • Provide detailed information on account management, transaction processes, and financial products.
  • Assist customers with resolving issues related to their accounts and transactions.
  • Educate clients on navigating the FinTech platforms and available financial solutions.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with technical teams to resolve technical issues or service interruptions.
  • Stay informed about industry trends and the latest FinTech developments to offer accurate guidance.

Requirements

  • Fluency in Polish (both written and spoken) is essential; proficiency in English is advantageous.
  • Previous experience in customer service, ideally within the FinTech or financial services sector.
  • Strong communication skills and the ability to explain complex financial concepts clearly.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Ability to manage multiple inquiries effectively in a fast-paced environment.
  • Familiarity with customer service software and CRM systems is preferred.
  • Willingness to work flexible hours, including weekends, as necessary.
  • Readiness to relocate to Greece for this role.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Apply Now
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