Chief of Staff / Business Operations Lead | Belo Horizonte | REMOTE

Job Description

Job description

Chief of Staff / Business OperationsChief of Staff / Business Operations Lead (Remote, Generalist Operator — ex-Consulting preferred)

Location / Schedule

Must have 4+ hours overlap with U.S. Eastern Time (ET), with flexibility for key meetings.

Apply here: https://operationsarmy.com/application

Why this role exists

Were scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast.


This role is designed to be a force multiplier: part strategy, part operations, part project/program management.

What you'll do (core responsibilities)

1) Run the company operating cadence

• Build and manage weekly priorities, KPI tracking, and follow-up discipline
• Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
• Keep teams aligned and execution moving without things slipping through cracks

2) Own cross-functional projects end-to-end

• Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
• Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
• Coordinate stakeholders, unblock issues, and ensure delivery on time

3) Be the CEOs right hand on execution + analysis

• Turn goals into plans (milestones, risks, dependencies, resourcing)
• Draft clear memos, updates, and recommendations
• Bring structure to ambiguous decisions and propose the best path forward

4) Build documentation and scalable processes

• Create SOPs, templates, and playbooks so execution becomes repeatable
• Implement continuous improvement loops (postmortems, root-cause fixes, prevention)

What success looks like (first 60–90 days)

• Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
• A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
• 2–4 critical workflows are documented and improved measurably
• CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)

Ideal candidate profile

Your'e a sharp generalist who can think like a consultant and execute like an operator.

Required

• 2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)
• Extremely high ownership and initiative (you dont wait to be told)
• Strong writing and communication in English
• Ability to manage multiple workstreams and drive stakeholders
• Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)

Nice to have

• Experience in a fast-paced startup or services business
• Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
• Basic understanding of automation/AI workflows (not required, but a plus)

Working style

• Remote, async-friendly, high accountability
• Direct feedback, fast iteration, and clear standards
• Measured on outcomes, reliability, and impact

Apply here: https://operationsarmy.com/application