Attentive

Customer Success Manager, Enterprise

Job Description

About the Role
We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Enterprise Team. You will take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. 

You will work in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals.


What You’ll Accomplish
  • Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
  • Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers goals and challenges
  • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
  • Regularly lead and present at customer meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
  • Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
  • Contribute to the continued development and improvement of the Attentive Customer experience

    • Your Expertise
  • Background in SMS and/or email marketing
  • Strong understanding of growth and retention techniques and strategies
  • Demonstrate success in managing complex customer relationships, driving customer retention and expansion
  • Solutions-oriented mindset with excellent problem solving and analytical skills
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization 
  • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools 
  • Comfortable learning new software (for design, data management, and internal tools)
  • Open to occasional travel as needed

    • Apply Now
    Job Summary

    Customer Support Representative (Hindi, Urdu, Punjabi speaker) / Remote /

    Position: Customer Support Representative (Remote)Location: RemoteWhizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of

    • India
    • 5 days ago

    Customer Success Manager

    As a Customer Success Manager at PERSUIT, you’ll partner closely with law firms to improve their overall experience with PERSUIT - both the platform and the company and b

    • USA Only
    • 9 days ago

    Customer Success Manager (CSM) - French Speaking

    Company Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation pro

    • Luxembourg Only
    • 5 days ago

    Customer Success Manager

    About DemandBridgeDemandBridge is a leading software provider delivering innovative, scalable solutions to distributors, suppliers, and organizations operating in the pri

    • Canada Only
    • 6 days ago