Remote Customer Operations Assistant

Job Description

Role Overview

We are seeking customer-focused individuals who enjoy assisting others and managing multiple tasks. You will support clients by coordinating reservations and related services such as lodging, activities, transportation, and event-based arrangements.

This is well suited for individuals who communicate clearly, stay organized, and are comfortable working independently in a remote environment while collaborating with a team.

Key Responsibilities

• Assist clients with organizing and coordinating personalized plans
• Research, compare, and confirm reservation options using approved systems
• Provide accurate information and thoughtful recommendations based on client preferences and budget
• Communicate professionally and clearly with clients through email, phone, and messaging platforms
• Manage updates, changes, and service-related concerns in a timely manner
• Maintain detailed and accurate client records and documentation
• Participate in required training, meetings, and professional development

What We Offer

• Fully remote
• Flexible scheduling
• Ongoing training
• Access to incentive programs and special perks
• Supportive team environment

Required Qualifications

• Legal eligibility to work (citizenship in the United States, United Kingdom, Mexico, Australia, or Spain)
• Strong English communication skills
• Smartphone with internet access (computer is also recommended)
• Strong organizational, time-management, and customer service skills