Trustly

Lead Product Manager, Consumer Cards

Job Description

ABOUT THE ROLE
Trustly is seeking a high-energy Lead Product Manager, Consumer Card, who will own the product strategy and delivery for Trustly's new open banking-powered consumer card. You’ll play in a greenfield space for Trustly and set our direction for bringing our market-leading pay-by-bank capabilities directly to consumers via card.  Take ownership and drive this 0-1 product initiative by defining the initial market segments, identifying key customer problems we can uniquely solve, and driving the product success from design, launch, and data-driven roadmap definition.. With a focus on consumer fintech payments, you will leverage your extensive experience to deliver a lovable, referable, mobile-first experience.

We are actively searching for individuals who possess exceptional problem-solving skills and thrive on innovative thinking, enabling us to maintain our competitive edge in an industry that is continuously evolving.

WHO YOU'LL WORK WITH
On the Product team, our mission is to provide our customers with cutting-edge payment technologies with best-in-class user experience that meet the highest security and compliance standards. Our team is made up of skilled and experienced professionals who are passionate about our customers, payments, tech and committed to technical excellence.


WHAT YOU'LL DO
  • Lead a cross-functional team to develop a new consumer payment option, from strategy to execution, including product planning, roadmap development, and GTM strategy.
  • Apply a deep understanding of consumer psychology and behavioral science to understand customer needs and inform product decisions.
  • Define the product economics, balancing customer value with business objectives, and aligning the cost structure across rails and bank integrations.
  • Create key product metrics, monitor performance over time and promote hypothesis-driven experiments to prove causality of any impact claimed.
  • Work with designers to create exceptional mobile-first user experiences.
  • Work with engineers to test feasibility and drive end-to-end feature development with a focus on speed whilst maintaining high quality and security standards
  • Collaborate with key functional stakeholders, including marketing, operations, risk and compliance to bring the product smoothly from concept to launch.
  • Help maintain the product strategy by staying current with the latest trends in payments and UX design with a keen eye on competition.
  • Use known product frameworks to justify prioritization of key problem statements
  • Promote a writing culture with concise PRDs detailing the WHY in everything we do, justifying decisions with strong customer insight and data.
  • Be an evangelist for product-led thinking in our company by working collaboratively with the rest of the product design team to shape the culture.


    • WHO YOU ARE
  • 6+ years of product management experience working with consumer payment infrastructure providers, including wallet partners, bank partners, BaaS platforms, Apple Pay, Android Pay, issuer processors and non-card networks.
  • Deep understanding of the card issuance ecosystem, including working with issuer processors, sponsor banks, and card networks.
  • Experience navigating and optimizing card product economics (interchange, authorization flows, funding models).
  • A proven track record of building 0-1 financial products, ideally combining traditional card solutions with alternative payment methods.
  • Proven ability to protect the customer at all costs while working collaboratively with risk and compliance to meet required standards.
  • A firm understanding of the capabilities available to product developers on the top mobile & web platforms especially concerning wallets, identity and payments
  • Demonstrated experience in driving innovative thinking and problem-solving within a competitive and regulated space.
  • Comfortable with ambiguity and able to navigate complex business problems with a strategic mindset.
  • Experience working with product discovery frameworks (e.g. JTBD)
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