Swedish Customer Service Representative (WFH in Greece)

Job Description

Location

Athens, Greece

Languages Required

Swedish (C1/C2)
English (B2+)

Work Model

Remote

Contract Type

Full-time, permanent

Job Description

About the Role

Are you passionate about customer service and technology? This is an exciting opportunity to work in an international environment, supporting customers of a globally recognized consumer technology brand. You will provide high-quality assistance while building valuable skills and growing your career in a multicultural workplace.

Key Responsibilities

• Handle incoming phone calls, messages, and emails from customers

• Provide accurate information and guidance on a wide range of consumer technology products

• Troubleshoot technical issues and offer effective solutions

• Process warranty claims, repairs, and product replacements

• Recommend suitable products based on customer needs and preferences

• Ensure a high level of customer satisfaction through professional and courteous communication

• Adapt to changing situations and resolve customer concerns efficiently

Candidate Requirements

• Excellent verbal and written communication skills in Swedish and English

• Strong attention to detail

• Good technical troubleshooting and problem-solving abilities

• Ability to remain calm and professional in unexpected or challenging situations

• Previous experience in customer support or technical support is an advantage

Salary

Monthly salary ranging from €1,030 to €1,400 (gross)
14 salaries per year (including 2 extra salaries)

Benefits & What's Offered

• Competitive salary package.

• Referral program with attractive bonuses.

• Private health care benefits and additional discounts.

• Full paid training by certified instructors.

• Professional growth and internal career development opportunities.

• Free online Greek language courses.

• Special events, community involvement, and social responsibility initiatives.

• Inclusive and diverse work environment with equal opportunities for all.

Why Apply?

This role offers a unique chance to work abroad, gain international experience, and develop your career while supporting customers of an innovative global brand. You'll join a team that values diversity, inclusion, and professional growth.

Call to Action

Apply now and take the next step in your international customer support career!