French Speaking Customer Service Subscription-Based Services - Work In Greece

Job Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals who are passionate about providing excellent customer support and have a background in subscription services. As a key member of our customer service team, you will assist clients in navigating their subscriptions while communicating effectively in French.

Key Responsibilities

• Handle customer inquiries related to subscription services, billing, and account management via phone, email, and live chat in French.
• Provide information about subscription plans, offers, and product features.
• Assist customers with account setup, modifications, and cancellations as required.
• Resolve customer complaints and technical issues promptly, ensuring satisfaction.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Collaborate with cross-functional teams to improve service delivery and enhance the customer experience.
• Stay updated on company offerings and subscription industry trends to assist customers effectively.

Requirements

• Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in subscription-based or related industries.
• Strong communication skills and an ability to resolve customer issues effectively.
• Excellent organizational skills and the ability to manage multiple inquiries in a fast-paced environment.
• Proficient in the use of customer service software and CRM systems.
• A motivation to work in a multicultural environment and embrace the opportunity of living in Greece.
• Availability to work flexible hours, including weekends and holidays as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...